Reference

What You Agree To When You Open an Account

These terms set out the rules that apply to your 333bct account — from how you deposit via bKash, Nagad, or Rocket to how we handle disputes and close accounts.

Account eligibility by regionbKash, Nagad, Rocket deposit rulesWallet verification requiredAccount suspension conditionsDispute and appeal process
333bct What You Agree To When You Open an Account
CONTACT CHANNELS

How to Reach Us About These Terms

If you have questions about anything in these terms — wallet verification, account suspension, or how a specific rule applies to your situation — our support team is available through the channels below. For account-specific matters, always contact us from your registered email address so we can verify your identity quickly.

Team online

Live Chat

Open a live chat session from inside your account dashboard. Our team can clarify any clause in these terms or walk you through the wallet-verification steps in real time.

Email Support

Send detailed term-related queries to our support email. Include your account ID and the specific clause you are asking about so we can respond with the right answer faster.

Account Help Centre

The Help Centre inside your account lists common term queries — covering bKash deposit rules, withdrawal wallet matching, and account-closure conditions — with step-by-step answers.

HOW WE OPERATE

How 333bct Handles Your Account and Data

Our approach to account management is built around wallet verification, data minimisation, and clear communication when rules change. Here is what that looks like in practice across the four areas that matter most to you.

Wallet Verification

Every bKash, Nagad, or Rocket number linked to your account is verified against your registered identity. Mismatches are flagged before any withdrawal is processed, not after.

Account Security

Login is protected by OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately via live chat so we can lock the account while you verify.

Data Retention

We retain account and transaction records as required by our operational obligations. You can request a summary of the data we hold by submitting a written request through your registered email.

Term Change Notice

When these terms are updated, we publish a notice on the account dashboard. You will see it the next time you log in, before you proceed to the lobby or initiate any transaction.

Common Questions About These Terms

These are the questions we see most often when account holders want to understand how the terms apply to their specific situation. If your question is not covered here, reach out via live chat with your account ID ready.

No. Deposits must come from a wallet registered in your own name. Third-party wallet transactions are held until ownership is confirmed, and repeated use can result in account suspension.

Duplicate accounts are against these terms. If we detect multiple accounts linked to the same identity, both accounts are suspended and any balance is held pending a formal review by our team.

Go to account settings and select wallet management. A wallet change requires identity re-verification — you will be prompted to upload a document confirming your name matches the new Rocket number.

A notice appears on your account dashboard the next time you log in after any update. Continuing to use the platform after seeing that notice counts as acceptance of the revised terms.

Yes. Access depends on your local law and whether your region is eligible. We do not verify legal eligibility on your behalf — you are responsible for confirming that using the platform is permitted where you are.

Send a written data request from your registered email address to our support team. Include your account ID. We will respond with a summary of the records we hold within a reasonable time frame.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.